Refund policy
REFUND & RETURN POLICY
Last updated: September 18, 2026
At MerryDoodle, we want you to feel confident when shopping with us. Purchases made through merry-doodle.store are covered by our 90-Day Guarantee, subject to the conditions described below.
1. 90-Day Guarantee
You may contact us regarding a return, replacement, or refund request within 90 days of receiving your order.
To start a request, contact us at:
Please include:
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Your order number;
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The email address used for your purchase;
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A brief explanation of the issue; and
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Photos or videos when the request involves damage, defects, incorrect items, or another product-related problem.
Please do not return any product before receiving instructions from us.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, materially different from what you ordered, or you receive the wrong product or size, please contact us as soon as possible.
After reviewing the issue, we may offer one of the following solutions depending on the circumstances:
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A replacement;
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A partial refund;
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A full refund; or
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An authorized return at our expense.
We may request photographs or videos to verify the issue before approving a resolution.
3. Change-of-Mind Returns
Change-of-mind returns may be accepted within the 90-day period when the product remains:
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Unworn;
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Unwashed;
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Unused;
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Uncolored;
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Undamaged;
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Unaltered; and
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In its original condition.
Where applicable, original packaging and tags should also be included.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.
Original shipping costs are generally non-refundable for change-of-mind returns.
MerryDoodle does not charge a restocking fee.
4. Colored, Used, or Altered Products
MerryDoodle products are designed to be colored and personalized.
Once a product has been:
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Colored or drawn on;
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Washed;
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Worn beyond ordinary inspection;
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Stained;
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Damaged after delivery; or
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Otherwise permanently altered,
it cannot normally be returned because of a change of mind, incorrect size selection, or personal preference.
This does not affect claims relating to products that arrived defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws.
5. Incorrect Size Selection
Customers are responsible for reviewing the size guide and selecting the appropriate size before placing an order.
If the customer orders the wrong size, the request will generally be treated as a change-of-mind return and the product must meet the return conditions described above.
If MerryDoodle or its fulfillment partner sends a size different from the one ordered, we will work with you to provide an appropriate resolution.
6. Order Cancellations
If you need to cancel or change your order, contact us immediately at:
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing, fulfillment, or shipping, cancellation or modification may no longer be possible.
7. Refunds
Once a refund has been approved, it will normally be issued to the original payment method used for the purchase.
After we issue the refund, banks, credit card companies, and payment processors may require additional processing time before the funds appear in your account.
Please allow up to 10 business days after refund approval for the funds to appear.
Actual processing times depend on your financial institution or payment provider.
8. Late or Missing Refunds
If more than 10 business days have passed since your refund was approved and you have not received it:
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Check your bank or payment account;
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Contact your credit card company or payment provider; and
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Contact us at themerrydoodle@gmail.com if the refund still cannot be located.
9. Lost or Undelivered Orders
If your order does not arrive within a reasonable period, contact us with your order number.
We may investigate the shipment with the carrier, fulfillment provider, or logistics partner before determining whether a replacement or refund is appropriate.
For packages marked as delivered, additional verification may be required.
10. Return Shipping
Do not send products to our business address unless we have specifically instructed you to do so.
When a physical return is required, MerryDoodle will provide the appropriate return instructions and destination.
Because products may be fulfilled from different facilities, the authorized return destination may differ from our business mailing address.
Unauthorized returns may not be accepted or processed.
11. Return Condition Inspection
Returned products may be inspected before a refund is approved.
If an item does not meet the applicable return conditions, we may decline the change-of-mind refund request where permitted by law.
12. Consumer Rights
Nothing in this Refund & Return Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded under applicable law.
13. Contact
For returns, refunds, replacements, cancellations, or order problems, contact:
MerryDoodle
Email: themerrydoodle@gmail.com
Website: merry-doodle.store
Telephone: +52 55 4404 1879
Business Operator:
Edwin Isaac Espinosa López
Revolución 6, El Centenario
Tlalmanalco, Estado de México 56700
Mexico